Refund Policy

Effective Date: July 2026

At Court Theory, we want you to be happy with your purchase. Please read below for how we handle issues with your order.

Our Policy: Store Credit, Not Refunds

All damaged items, or order issues are resolved via store credit rather than a monetary refund. This policy is disclosed here and at checkout so there are no surprises.

Damaged or Defective Items

If your item arrives damaged, defective, or not as described, contact us at shopcourttheory@gmail.com within 14 days of delivery with your order number and a photo of the issue. We will send a replacement at no additional cost — your choice.

Wrong Item Received

If you received the wrong product, contact us within 14 days with your order number and a photo of what you received. We'll send the correct item or issue store credit for the full value.

Change of Mind / No Longer Wanted

Due to the nature of our products and fulfillment process, we do not accept returns for items simply no longer wanted.

Non-Returnable Items

For hygiene and safety reasons, used sporting goods (rackets, paddles, balls) showing signs of use cannot be returned unless defective or damaged upon arrival.

Store Credit

Store credit is issued as a code redeemable on courttheory.shop and does not expire. Store credit has no cash value and cannot be redeemed for cash.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at shopcourttheory@gmail.com. Because orders are processed quickly for shipment, we cannot guarantee cancellation once an order has entered fulfillment.

Shipping Times

Delivery typically takes 1 week due to our fulfillment process. We are not responsible for delays caused by customs processing or carrier delays once an order has shipped, but we're happy to help track down a lost or significantly delayed package.

Contact Us

Questions about your order? Reach us at shopcourttheory@gmail.com.